Wednesday June 4th 2008
See ya soon, Prometheus!
Today, I’m bringing my new Macbook, Prometheus, into the Apple Store to be repaired. Hopefully he’ll be up and about in no time, but this isn’t the first time I brought him in.
When I first got Prometheus, the space bar was not seated properly. Every time I was typing, it would seem that there was a dead zone where pressing the space bar would either register or not. As well, the feel of the space bar being pressed was enough to throw me off. If you’re reading this blog, you have obviously used a keyboard at some point, so I would assume you know what I’m talking about when I say it feels weird when a key doesn’t press down correctly. If you don’t… well… you don’t type as much as I do. 
During my last visit to the Apple Store, they replaced the entire keyboard chassis (thanks Andy!), which fixed the space bar issue, but unfortunately introduced a new issue with the mousepad button; it felt weird when pressing down on it on the left side as it didn’t “click”. I took Prometheus in again to be looked at, and the Mac Genius I dealt with was initially skeptical that it was an issue, but she took it into the back room for a second opinion, and they’ll be replacing the part. I would have been somewhat irritated if this wasn’t going to be repaired on my less-than-two-week-old Macbook, but in the end they said it would, so all the rumours I heard about the Apple Store at the Eaton Centre having poor customer service are completely unfounded, in my opinion. Personally, I have had nothing but great service from them every time I’ve gone there, so those who have complained about the Apple Store’s customer service must be acting like jerks to them or something.
Anyway, since taking Prometheus in the second time, the mousepad button has become a bit more stiff, and it also squeaks sometimes when pressing it. Oh, and the left side still doesn’t “click”. Either way, I’m looking to getting this all fixed!
I’m not sure if this repair will take a few days, or even a few minutes, but I’m eager to get Prometheus back as soon as possible!
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