evanroberts.com

If there is one thing I can appreciate from my old days of phone tech support while working at Interlog, it’s the odd joke or video clip of a tech support agent completely baffled at the logic of some of those who call in for assistance. Everyone has their own way of thinking, and when it comes to computers, tech support agents generally have to adopt the mentality of the person phoning in to understand what the hell they’re talking about, and speak back to them in a language that THEY will understand. This may mean that the “desktop” is actually “the background”, or that “email” is “Outlook”… things like that.

Here we have a little video put together that details what sysAdmins and tech support agents are usually doing with their time, and the frustrations they go through. I thought it was awesome:

http://www.thewebsiteisdown.com/

The voices take a bit to get used to, as they’re sped up to “protect the identity of those involved” (which I find odd since they don’t fudge the websites they’re looking at, which are fake anyway), but if you can understand Alvin and the Chipmunks, you should have no troubles.  

Thanks to Mike F. for sending this my way!

Activity

• Rode the bike to work (6.1km)
• Carried my 34lb bike up the stairs - 3 floors

Breakfast

• Three hard boiled eggs
• Finished off the Evian water with three 3g Nestea Active Lemon Lime low calorie sports drink mix packets

Snacks

• One Granny Smith apple

Activity

• Carried my 34lb bike down the stairs - 3 floors
• Rode the bike to Dominion, then over to Strachan, down to the Princes’ Gates, through the CNE, and back up to the office (4km)
• Carried my 34lb bike up the stairs - 4 floors

Lunch

• Strip loin with Keg spice and covered in Keg peppercorn sauce - 284g
• Can of Diet Pepsi

Dinner

• One Premier Nutrition Protein bar - double chocolate crunch

Activity

• Carried my 34lb bike down the stairs - 3 floors
• Rode the bike home (6.1km)
• Carried my 34lb bike up the stairs - 10 floors

Living Life

• Large bag of popcorn (shared) while watching WALL•E